Experienced Support Team Member (m/ž)

T-Matix provides software and hardware for telematic solutions. Our team offers consulting and software-development services for the telematics industry for more than 15 years and serves industry leading companies all over the world. After gathering large project based experience during all these years we decided to develop our own software product which is a highly configurable and flexible solution in the field of IoT (Internet of Things). Our Zagreb office is located in Radnička Cesta 47 in a modern office building, having a nice selection of shops and restaurants nearby. The T-Matix Zagreb team is growing fast so we offer possibilities for motivated and outstanding personalities to grow into leading positions.

Your responsibilities would be:

  • Handle incoming calls and e-mails (via ticketing system) from our clients in German language that come from DACH and other international clients with support in English language
  • Solve problems largely by precedent with referral to our knowledge-base
  • Ensure the continuous improvement of business outcomes utilizing best practices available
  • With support role, there is need for assistance in company projects with building solutions for customers, where knowledge of our platform and system is needed. Training will be provided as part of daily tasks
  • We ask you to be team player, focused on improving yourself and your work
  • At least 2 years in similar role in IT or Telecom industry

An ideal candidate would:

  • Fluent in both German and English language, both verbal and written
  • Experience in, or at least curiosity to learn more about internet of things - IoT
  • Knowledge of JIRA or similar ticketing systems
  • Knowledge in different industries such as Construction and/or Manufacturing Business, Hardware Sensors (know-how), Industry 4.0 or similar

What we offer:

  • You will be working on brand new and trendsetting topics in the field of IoT and Industry 4.0
  • You will be part of a dynamic, fast-growing and exceptionally innovative company
  • You will enjoy a pleasant and highly appreciative work environment as a member of a successful international team
  • Wide selection of tea, coffee and fresh fruits
  • Working in attractive modern office space
  • We keep positive spirit and encouraging atmosphere

We look forward to receiving your application! At: jobs@t-matix.com