New digital solution for ordering spare parts increases revenue in after-sales

The new digital ordering function ensures that your spare parts can be sold worldwide via an e-commerce solution. With the t-matix IoT platform, the operating data of the machines and systems are visualized in the web portal. The accompanying app provides a compact overview of operating data, productivity numbers and any maintenance that may be required. In the event of malfunctions or failures, the responsible persons receive corresponding alarm messages on the app. A link to a complete e-commerce solution from our partner door2solution software gmbh is now available as a new app feature. The customer can access the spare parts web shop via the app. Using 2D drawings and 3D models of the machine, the customer navigates directly to the required parts using the zoom function or the parts list, puts them in the shopping cart and places the order. The advantages for the end customer are, on the one hand, the acceleration of the procurement process and thus the shortening of downtimes. On the other hand, you can ensure that defective parts are replaced with original parts from the manufacturer. The developed solution not only offers significant added value for improved service, but also has a positive effect on customer satisfaction through its ease of use.